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Customer care
Need help choosing a figure, checking an order or resolving an issue? Send our team your order number and the details we need to help.
Email: Service@gdmonstertoys.com
WhatsApp:
Service hours: Monday–Friday, 09:00–18:00 (UTC+8).
How can I check my order?
Use the order-status link in your confirmation email. Shipment updates and a tracking link will be sent when available. If you cannot find your confirmation, email us using the address you used at checkout.
Which countries do you ship to?
Enter your destination at checkout to see available delivery options and charges. If no shipping method is shown, contact us before placing an order.
Can I change or cancel an order?
Email us as soon as possible with your order number and requested change. Changes are not guaranteed once preparation or shipping has started. We will confirm what is possible for your order.
What if an item is damaged, incorrect or incomplete?
Keep the product and packaging, and email your order number with clear photos of the item, packaging and issue. Our team will review the details and explain the available resolution. Do not send items back without return instructions.
How do returns work?
Contact customer care to request a return and confirm eligibility, costs and the correct return address. Read the return policy before sending a parcel.
What is included with each product?
Review the individual product description, selected option and gallery. If you need confirmation about accessories, dimensions or included pieces, ask us before ordering.
Are these LEGO® products?
No. These are custom brick collectibles, not LEGO® products. GD Monster is not affiliated with, licensed by or endorsed by the LEGO Group.
Send us a message
For the fastest order support, include your order number. Never include your password or payment-card details.