Shipping policy

Shipping and delivery

Available destinations, delivery methods and shipping charges are displayed at checkout. Enter a complete delivery address, including any postal code and required contact details, before payment. Please contact customer care if the checkout does not offer a method for your destination.

Preparation and delivery estimates

Preparation time depends on the item and any product-specific information shown before purchase. If an order contains items with different preparation requirements, contact us for clarification. Shipping estimates describe expected delivery, not a guaranteed arrival date. Carrier operations, public holidays, remote destinations and customs checks may affect transit.

Tracking your parcel

We send shipment information and tracking when available. The first carrier scan may appear after dispatch; a pause between tracking events does not alone mean a parcel is lost. Contact us with your order number if an update is unclear or a delivery seems overdue.

Import charges

Any import charges collected at checkout will be identified there. Other destination duties or import taxes may be payable by the recipient where applicable. Contact us before ordering if you need clarification about your destination.

Changes and undeliverable parcels

Request address changes or cancellation as soon as possible. We cannot guarantee a change after processing or dispatch. For an undeliverable or returned parcel, customer care will review the parcel status and explain any available reshipment or refund options and applicable costs before proceeding. These terms do not limit mandatory consumer rights.

Questions: Service@gdmonstertoys.com.