Refund policy

Returns and refunds

Request an eligible change-of-mind return within 30 calendar days after delivery. Items must be unused, unassembled, unaltered and complete, with their original packaging and accessories in resalable condition. Any clearly disclosed personalized or final-sale exclusions apply only where permitted by law; they do not remove rights regarding faulty, misdescribed or incorrect items.

Request a return

Email Service@gdmonstertoys.com with your order number, the item, your reason and photographs where relevant. Obtain written instructions before sending a return. We will provide the authorized destination for your case. Do not send goods to a carrier label or business address without confirmation.

Return shipping and damaged items

For an eligible change-of-mind return, the customer is responsible for the agreed return shipping cost. Use a trackable method and retain proof of posting. Where an item is confirmed faulty, damaged on arrival or incorrect, contact us first so we can arrange the appropriate remedy and explain any return-cost arrangement. Do not purchase an expensive label without written approval expecting automatic reimbursement.

Refunds

We will inspect an authorized return and communicate the decision. Approved refunds are submitted to the original payment method within 7 business days after approval; bank or payment-provider processing may take longer. Any legally required reimbursement of delivery costs remains applicable. We will explain any permitted deduction rather than charging an unspecified fee.

Changes, cancellations and replacements

Contact us promptly; requests after processing or shipment may need to follow the return procedure. Replacements depend on availability. Nothing in this policy excludes rights or remedies required by applicable law.